Microforge.net Enterprise Server - powerful network audit & management tool with helpdesk services

Innovative Enterprise Management and Helpdesk solution and Asset register for Auditor compliance

Microplus, the best of breed software distributor, announce the distribution of Microforge.net Enterprise Server 1.4, the latest release of the integrated Enterprise Systems Management and Helpdesk tools developed by Microforge.net. Use Enterprise Server's comprehensive, flexible and reliable modules to audit and manage LAN or WAN networks.

Microforge.net's Enterprise Server integrates five feature rich modules to create an enterprise management solution that empowers organisation efficiency, productivity and communications. Find and track network hardware and software, monitor changes to IT Assets, streamline helpdesk operations, resolve support requests and collaborate on tasks and projects with team members around the world.

ENT Inventory maintains comprehensive IT audits to guarantee licence legitimacy, monitor asset depreciation and accurately estimate the total cost of ownership. Scan entire networks for new, existing and missing machines, audit these machines for detailed hardware and software information and store it in ENT Server's IT Asset repository. ENT Inventory also provides manual entry fields to record non-Windows based machines, software contracts and other miscellaneous inventory items.

ENT Helpdesk manages internal and external support requests. ENT Helpdesk automatically assigns support requests an ID number, which is included in all communications to enable quick access to communications history and consistent quality of support. Help requests can be assigned to specific staff to ensure all enquiries are dealt with quickly and efficiently by knowledgeable personnel.

ENT Calendar keeps track of personal contacts, tasks/projects and manages appointments; as well as enabling team members around the world to collaborate, share information, contacts and tasks/projects as appropriate. ENT Administration enables network managers to customise ENT Server to meet their organisation's specific needs, manage user accounts, define security groups and configure access to each ENT Server Module on a per user basis.

The integrated ENT Report forge is a reporting application for accessing and designing ENT Server reports. ENT Report Forge allows network managers to define which reports each user can access and tailor them to meet particular needs. Microforge.net also provide an extensive reports library which can be downloaded from their website.

Microforge.net's Enterprise Server enterprise edition exclusively includes Network Monitor, an optional module for users with multiple networks. Network Monitor is installed onto each local network to collect hardware and software information, which it saves as an audit snapshot file, condenses and sends back to Enterprise Server to be stored in the ENT Inventory. This information is then available for network managers to detect faults and changes, generate reports or monitor assets.

About Microforge.net

Microforge.net Limited, first registered in 2000, is an Internet based software company committed to the development of quality products for IT professionals world wide. Microforge.net customers include small businesses, military organizations, government departments, universities, schools and Fortune 500 companies, from over 35 different countries. For further information about Microforge.net visit www.microforge.net.

About Microplus

Established in 1995, Microplus are leading providers of high quality IT consultancy services, web design and best-of-breed software distribution. Microplus deliver cost saving, real business solutions that significantly enhance productivity to small businesses, leading companies, government departments, local authorities, military organisations and charities in the UK and Ireland. For more information about any of Microplus' services please go to www.microplus.co.uk or call +44 (0) 1727 799670

For further information contact: Alison Hunter on: alisonh@microplus.co.uk or visit www.enterpriseserver.co.uk for images

The Importance Of Customer Support In Hosting

So why is customer support all that important in a hosting service? Simple! Imagine your self working hard on a site and you finally get a quite popular one with an impressive amount of daily visitors. Let's say it's a very popular forum. And all of a sudden system gets crash. So you have to come up with silly reasons to tell to the visitors, why is the site down and why can't they access their accounts. Most importantly you don't know if it's permanent or is it just some temporary down time. And believe me, by the experience that I have, when that happens you are in quite a pickle. All of that can be avoided if you have customer service. They will tell you what is wrong, when will the server be up again etc.

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Usually sites with a lot of money and a big capital have such things installed because the consulting staff is not cheap at all, as a result to that we can conclude that companies with customer support care about their clients. The consulting staff is paid like normal workers, even more if they have good knowledge and that's how you know that you won't be left down. So what does it cost you to search the web for a new and better service with some consulting involved in it, having help when you need it and finding a good hosting company just for you?

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