Technical Support on Using Windows XP's System Restore Function

Recently, Microsoft has launched their Windows XP suite together with a function that should have been integrated already in its predecessors. Now, both Home and Professional versions boasts of the System Restore feature, a technical support tool proven to be useful in altering or reversing the damages made to your computer.

If you know how to use this feature of the operating system, you can have the option of going straight to the system settings before any kind of damage has been done to your computer. Another good thing about this is that you also have the chance to build a restore point and reverse the latest restorations made on your system. The recent restorations may have no significant or subsequent effect on the performance of the computer. Without prior knowledge on the matter, your computer system may experience frequent crashes or contain more unusable files, thereby having your computer in a bad, if not worse, shape. However, if you have the System Restore feature on your Windows XP, there is no need to panic and you can rest with the knowledge that your restore points would be made automatically. The better thing is, you can also customize the restore points on the System Restore function for the flexibility you need from your computer system.

The System Restore function of the Windows XP operating system can actually be found on the Start Menu tab. Navigate on the Programs tab within the Start Menu, then click on the Accessories tab located within it. This action would lead to the appearance of another pop-up. From the menu of the pop-up box, choose the System Tools option. A new pop-up menu selection would appear, containing the System Restore control. Clicking on the System Restore directs you to one dialogue box, which in turn contains a document-styled interface located inside an Explorer window. If you are a newbie in need of computer help and would like to know how to go about the System Restore settings of Windows XP, the aforementioned steps should be simple and easy enough for you to follow.

In this window, there are three options for you to choose from. The first option is to functionally restore the computer system to an earlier time. This option is labeled with maximum readability in mind. The second option on the radio button selection is the function to "Create a Restore Point" and it is labeled just so for maximum usability. The last option on the radio button selection is the "Undo" your last restoration feature. This particular feature is very helpful if you have restored your computer system to an earlier time without any changes being made unto it or if you have a restoration that has worsened your computer system's state.

The System Properties dialogue box has a menu tab labeled System Restore. On this tab are the features for customizing the System Restore settings of each drive. This tab provides you with a list of all the disk drives or disk partitions, that you have on your computer. If you want to monitor all the drives and access the System Restore function in the future, you could go to the default setting of the operating system. It is important to be wary of the system partition because this is the disk partition where the Windows XP is installed. Disabling the monitoring feature on this area subsequently disables the System Restore feature of the operating system. This is not advisable to do so, for the System Restore function of your Windows XP Operating System is very useful in times of viral infections and the like.

You should turn off the System Restore monitoring feature on all disk partitions except on the system drive. This step would bring about the reversal of your entire computer system, excluding the disk partitions. This means that even though there have been changes made to these partitions on the computer, switching off the System Restore of the operating system would not reverse the changes.

Carefully select all your important files on your system partition. Copy them and put all these files in a single folder on another disk drive. From this time on, you should save all your important documents and other equally important files the selected disk drive. This would prevent any document corruption or other file losses after restorations have been made on your computer system.

If this is your first time to access the System Restore function of Windows XP, it is highly advisable for you to create a restore point when your computer is in A1 condition. Just follow the procedures as explained above, and check on the "Create a Restore Point" radio button. Click the Next button to resume. This step would lead you to a new web document styled Explorer window. This window has a text box where you can label the restore point you have chosen to create. Labeling your chosen restore point with something that you can easily remember is highly advisable. After doing so, click on the Next button again. This would take you to the confirmation window, which tells whether your System Restore point creation has been successful or not.

Armed with a restore point that you yourself have created, your computer system is now safe from most, if not all, malware infections and harmful changes that are typical when installing programs. Just remember to regularly create restore points when your computer has new programs and updates installed on it and when the machine itself is still in tiptop condition. If ever your computer system encounters and experiences any malware infection, regular system crashes or speed and performance deterioration, all you have to do is restore the computer to the most recent restore point you have created.

Regularly deleting past restoration points should also be done so as to save precious disk space on your system partition. This could be done by accessing the Disk Cleanup function of your system partition. Go back to your desktop and double click the My Computer icon. This would open an Explorer window, which displays the disk drives and other removable data storage devices on your computer. Right click on your system partition, which is usually a C: or the C drive, and click on the Properties option. Click on the Disk Cleanup button on the Properties tab of your system partition. This would provide you with a new pop-up dialogue box. Click the More Options tab, and select the System Restore Cleanup button. Follow the instructions on the succeeding pop-up dialogue boxes. After doing so, your computer system is now clean from the past restore points that both you and your Windows XP operating system have created on your system partition. You are now left with the most recent restore point you have created, the only computer help function you need to reverse harmful changes that might have an affect on your computer system.

Also remember not to change your computer system's date and time settings before accessing the most recent restore point you have created. Make sure that before establishing a new restore point using the System Restore feature of the operating system, the time and date settings have already been adjusted. Altering these settings in your computer after accessing the most recent restore point you have created would confuse the system and not give you an actual list of the most recent restoration points made.

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The ABC's of Online Customer Support

 

Want to provide great online customer support? Want to provide the kind of customer support that will grow your business, by building customer loyalty and satisfaction? It’s not as hard as it sounds! Just remember your ABC’s.

A-Add value

Don’t just do the bare minimum when it comes to providing customer support on your website. Go above and beyond to provide the customer with an exceptional experience. Remember, there are probably several sites out there right now trying to sell the same products or services that you are. Differentiate yourself by the high level of customer service you provide. Don’t simply answer questions. Provide solutions. Don’t just give a suggestion. Be an expert! If your customers or potential customers come to your site with a question or problem, help them as if you’re the foremost expert in your field. For example, let’s assume you run a website that sells bird houses. A potential customer visits your site and has a question about a specific model. How do you help them? First and foremost, I hope that you answer their question. But you have a great opportunity to go above and beyond. Ask the potential customer what types of birds she’s hoping to attract, where she is going to be putting the bird house, and where she’s located. With this information, as the world’s foremost expert in bird houses, you can recommend the right model in size, style, and material for her desired result. Now, you’re more than just a bird house salesman to this customer, you’re a bird house expert! You’ve added value through your online customer support.

B-Be There

A customer is on your site looking at your information and they have a big question. Where are you? The idea of ‘being there’ is twofold. First, it means making customer support channels easily accessible via your website. Regardless of what channels you use, you want them to be easily accessible from any page on your site. Either put your customer support channels on each page, or provide a clear and easy-to-find link to your support page from every page. As soon as your customer has a question, you don’t want them to have to look far to find a way to get in touch with you. Second, ‘being there’ means being available when your customers contact you. Be ready to answer the phone when they call, respond to all emails within a couple hours, or be prepared to handle incoming chats or support tickets. What good is customer support when a customer finds no one on the other end to assist them immediately? ‘Be there’ for your customers and you will be rewarded with better relationships and stronger loyalty.

C-Count the Cost

Let’s face it, your time and money are valuable. So, how do you provide great customer support on a budget? Come up with a plan. Determine what options are available to you, weigh the advantages vs. the costs, and implement your decisions. Here are some considerations regarding different online customer support options:

Phone support: Convenient for your customers, but potentially costly and time consuming for you. If you have an 800#, that is a large expense, and you can only talk to one person at a time.

Email support: Less effective for the customer than phone support. It is quick and easy to send their questions to you, but uncertainty over the length of time for responses is a concern. For you, email is one of the cheapest and easiest forms of support. You probably already have email, and you can respond to inquiries on your time.

Live chat software: Most effective channel of online customer support for the customer. Their questions can be answered immediately on the website by a real person. For you, the key is finding quality and affordable live chat software, and it is available. Also, live chat requires that you, or an employee, are available to handle incoming chat requests as much as possible.

Knowledge Database/FAQ/Self-Help: This can be a quick and easy way to get answers for your more savvy customers. However, it can also be burdensome for customers if they aren’t quickly and easily able to find answers to their questions. This is probably the easiest channel of customer support for you. After the initial time investment required to dump all of your information to the site, it is there and available for customers from then on.

These are just 4 of the channels for online customer support. You may also consider support tickets, forums, and others. As you can see, each channel has its advantages and disadvantages, both for you as the business owner, and for your customers. The best websites for online customer support usually offer a blend of several of these channels.

Providing great customer support on your website is not difficult, and it will have tremendous advantages for you. To provide excellent support for both you and your customers, simply remember the ABC’s of online customer support: Add value, Be there, and Count the cost.

Dan Cavanaugh is an online customer support expert with the Customer Support Network, an organization committed to the improvement of online customer service. To learn more about online customer support and the role it plays in e-commerce, click here: http://www.customersupportnetwork.com