Computer Help Desk Stupid Questions Brought To You By Computer Service Now

Computer Help Desk Stupid Questions brought to you by Computer Service Now (CSN) CSN Helps desk technicians know first hand that the phrase 'there are no stupid questions' is untrue. It's understandable that people are nervous about computer technology, but everyday computer technicians are asked to help people out of problems that leave them asking...
...how do you get to work?
 

Here is some proof from the help desk stupid questions archives at CSN:

A customer was enraged because his computer had told him he was "Bad and an invalid." The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally. Another customer called tech support to say her brand new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What power switch?"

Computer companies have change the text to their manuals from "Press Any Key" to "Press Return Key" because of the question where is the "Any Key"?

A confused caller was having trouble printing documents. He told the technician that the computer had said it "couldn't find the printer." The user had also tried turning the computer screen to face the printer-but that his computer still couldn't "see" the printer.

A woman called with a problem with her printer. The tech asked her if she was "running it under windows." The woman responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine."

And last but not least:
TECH SUPPORT: "O.K. Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."

CUSTOMER: "I don't have a 'P'".
TECH SUPPORT: "On your keyboard, Bob."
CUSTOMER: "What do you mean?"
TECH SUPPORT: " 'P' on your keyboard, Bob."
CUSTOMER: "I'm not going to do that!
 

CSN specializes in nationwide multi-location computer support.

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About CSN: A nationwide business to business computer service company, Computer Service Now, the CSN website can be found at Computer Service Now and can be reached toll free at 877-422-1907.
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Customer Support: What Does Yours Say?

 

Whether you are talking about customer support software or you are talking about those employees that answer the phones, what does your customer support say about you? It should portray to the customer that you are dedicated to them and that you will do whatever it may take to make their experience the best it can be.

What should customer support be, then? Here are some things to consider about the amount of customer support you may or may not have.

• First of all, in ecommerce, you still have to supply a solid customer support base. You can do this by making sure that your website is customer friendly, answers questions and allows for them to ask you questions as well. By doing this, your customers are less likely to go somewhere else for their needs.

• In all arenas, customers will appreciate being able to have all the information that they need at their fingertips. So, take the time you need to take to make sure that they get just that. You can offer pricing and availability information as well as a number of descriptions, consumer reviews and price reductions as well.

• Also, make sure to provide a way for your customers to provide you with feedback. For example, they could tell you they had a hard time finding xyz. Then, you’ll know that maybe something could be done better to help that customer. They may also provide you with good feedback which is simply wonderful to hear.

No matter if we are talking about a software program to place on your website or methods to be placed in a retail setting of the local area, there are a number of great ways that you can provide your customers with great customer support. Happy customers come back!

For more information please see http://www.customer-support-info.co.uk